Client-driven diagnostic
We base all our interventions on a comprehensive, cross-cutting diagnostic process covering all actors and operating parameters of a given organizational system. This diagnostic is co-created with the client and partners. Its key outputs are not only a detailed, costed action plan but also monitoring and evaluation plan, and a resource mobilization plan enabling the client to source required funding, using innovative mechanisms such as basket funding, small grants pooling, CSR contributions, etc.
Diagnostic analysis: the current model
Traditionally, the diagnostic process (upstream analysis of technical support needs) is carried out either by the funding partner or by an external provider and (in the best-case scenario) validated by the recipient. While acknowledging the quality and pertinence of the majority of the resulting analyses, we have frequently observed that recipients rapidly become blasé faced with an abundance of free assistance, or even downright hostile when they feel it is being forced on them.
Furthermore, this type of analysis tends to have a limited scope and focus, aiming for rapid resolution of specific technical problems and often failing to address systemic or recurrent issues, or take into account the complexity of the institutional environment. A lack of systematic knowledge sharing and coordination among partners also limits the effectiveness of the diagnostic analysis and whatever solutions are proposed.
Our response
Experience has led us to believe that the ultimate success of any intervention aiming for sustainable results lies with a thorough diagnostic analysis of the entire system.
Ownership of the diagnostic in this case goes way beyond mere validation: the client participates actively at every stage of the process.
Furthermore, the client takes the lead in mobilizing and managing funding of technical assistance, ensuring a greater commitment to a successful outcome of the development project.
